1. Introduction
Volta Hub LTD ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
2. Information We Collect
- Personal Data: Name, email address, phone number, and physical address.
- Government Identifiers: NIN (National Identification Number) for mandatory KYC as per CBN regulations. We use Monnify to provision virtual accounts and validate funding references.
- Transaction Data: Details of payments made through Monnify and fulfillment via Peyflex.
- Device Data: IP address, device ID, and operating system for fraud prevention.
3. How We Use Your Information
- To facilitate VTU, airtime, and bill payment transactions.
- To verify identity and prevent money laundering.
- To provide customer support via support@voltahub.com.ng.
- To send transaction receipts and system updates.
4. Data Sharing and Disclosure
We do not sell your data. We share information only with:
- Monnify (Moniepoint): To process payments and manage virtual accounts.
- Peyflex: To fulfill data and airtime requests.
- Regulatory Bodies: When required by the CBN or Nigerian law.
5. Data Retention
In compliance with financial regulations, we retain transaction logs and KYC data for a minimum of five (5) years, even if the account is closed.
6. Your Rights
You have the right to access your data, request corrections, or object to certain processing. Contact us at our office at 38 Olowu Street, Ikeja for data inquiries.
7. Security
We use industry-standard encryption and Google Firebase security protocols to protect your data. However, no electronic transmission is 100% secure.